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Virtual Questions and Answers

Our compassionate staff are available to answer your questions online.  Please use the links below to access various online centers during operating hours:

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MassBay Campus Aerial View

Frequently Used Offices:

Reach an Admissions counselor or set up an appointment by calling 781-239-2506, 9am-5pm, or emailing admissions@massbay.edu.

On Wednesday, January 7th, we can be reached in our Zoom room from 10am - 4pm:

Some issues we can help you with include:

  • Applying to the College
  • Courses for High School Students
  • In-State Tuition
  • F-1 Visa

Email: finaid@massbay.edu or call: 781-239-2600

Some issues we can help you with are:

  • Do I have financial aid?
  • Am I missing documents?
  • Satisfactory Academic Progress (SAP) Questions
  • How do I apply for Financial Aid?
  • Did MassBay receive my FAFSA?

Call: 781-239-2540 or Email: studentaccounts@massbay.edu

Some issues we can help you with:

  • Make a payment
  • Health Insurance questions
  • Book Vouchers
  • Refunds
  • 1098T documents
  • Collections/Past Due Accounts

Email: registrar@massbay.edu or call: 781-239-2550

Some issues we can help you with:

  • Proof of Enrollment
  • Request a Transcript
  • Am I Registered/How do I Register?
  • Apply for Graduation
  • Where are My Grades?

Advising, Coaching and Transfer Center

  • How to Connect with your Advisor
  • How to Access Drop-In Advising In-Person OR Virtually
  • How to Add/Drop Classes

Academic Achievement Center

  • Make an appointment to meet with a Learning Specialist or Peer Tutor
  • Schedule Placement Testing
  • Register for Placement Testing
  • Take an exam
  • Online Tutoring 24x7
  • Drop-in for extra help
  • Meet with your study group
  • Ask about our services

Accessibility Resources Center (ARC)

  • Make an appointment to meet with an Accessibility Specialist
  • Ask about services for students with disabilities
  • Make an appointment to take an exam with accommodations